Elite Car Covers

Service advisers need to anticipate customer objections

Don't worry about overcoming customer objections but anticipate questions, says service trainer Kieran Stack.


Guest commentary: The strategic imperative for dealerships to prioritize F&I product sales

In today's constantly evolving automotive industry, dealerships face the challenge of maximizing revenue amid fluctuating market conditions and consumer preferences.


Nissan has a new plan to spur sales — and it wants retailers to fund it

With a nearly triple-digit days' supply, Nissan is allowing dealers to advertise 2024 model year vehicles below invoice.


Hyundai Capital, other lenders automate decisions on large percentages of credit applications

Hyundai Capital America and multiple other auto lenders at Auto Finance Summit East reported high rates of automatic decisions on car credit applications and described other work to streamline the vehicle financing process.


The F&I protection product market is complex and uncoordinated, experts say

Conflicting processes are a major challenge, according to a panel on maximizing ancillary product results at the 2024 Auto Finance Summit East conference.


New-vehicle market contracts 2% in April

Retail sales of new sedans, crossovers, SUVs and multi-purpose vehicles industrywide dipped 2 percent year on year to below 1.59 million in April, the China Automobile Dealers Association said Wednesday.


Digital auto finance will bring efficiency and better customer experience, experts say

Using technology to improve internal efficiency and external consumer experience were key themes for panelists speaking on digital auto finance at the 2024 Auto Finance Summit East conference.


‘Black box' auto finance decisions can complicate dealer lender choice

Lenders ditching traditional rate sheets and adopting new underwriting models for considering car loan applicants presents a challenge to car dealership finance offices, leaders at FinBe USA and Axos Bank say.


Stella Automotive AI raises VC from Reynolds and Reynolds, dealerships

Stella, which makes automotive artificial intelligence technology for dealerships, secured $19.7 million.


Column: This 30-year-old tech company enabled ChatGPT

Nvidia inititally launched to improve video game graphics. It's fast-evolving tech helped form the basis of what became ChatGPT, a form of generative many dealerships are actively testing.


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